Shipping & Returns

Shipping & Dispatch

We aim to have all orders roasted, packed, and dispatched within 48 hours of order receipt.

All online orders are shipped via Australia Post, Couriers Please or our preferred courier service. From the time of dispatch, most standard delivery orders to major metropolitan areas are expected to arrive within 3–5 business days. Deliveries to regional or rural areas may take an additional 1–2 business days.

If you select Express Post at checkout, delivery to major metropolitan areas is typically expected within 1–2 business days from dispatch.

We are unable to hold or delay orders until a specific date unless a delayed shipping option is available and selected at checkout.

Please note that during peak promotional periods, dispatch times may extend to up to 7 business days. 

Click & Collect Orders

Click & Collect orders will be prepared and ready for collection within 2 business days, a notification will be sent to your email when the order is ready for collection.

All Click & Collect orders must be collected within 6 weeks of the order date. Orders not collected within this timeframe may be forfeited.

Returns, Refunds & Exchanges

Should your order be damaged or faulty at the time of delivery, please email hello@inglewoodcoffeeroasters.com.au as soon as reasonably possible, including clear photos of the damaged goods.

Upon receipt of your notification, we will open an investigation into the damaged items and determine an appropriate resolution. Where a replacement is required and the product is no longer available, we will attempt to provide a suitable alternative. If a suitable alternative is not available a refund will be issued.

Pre-ground coffee is supplied in a standard grind size designed to suit most brewing methods. As brewing equipment and personal preferences vary, we can’t guarantee it will be suitable for every setup.

By purchasing pre-ground coffee, customers acknowledge that the standard grind size may not be suitable for their specific equipment or brewing method.As coffee is an individual preference, we recommend purchasing whole beans and grinding fresh using a home grinder to achieve the best extraction for your chosen brewing method.

Custom grind requests may be noted at checkout and we’ll do our best to accommodate them, however these requests cannot be guaranteed. We do not offer replacements or refunds for pre-ground coffee where a specific grind size was not requested prior to dispatch, except where required under Australian Consumer Law.

For merchandise items, including but not limited to caps, socks, jumpers, and tees, we do not offer refunds or exchanges, except in circumstances where a faulty item has been supplied.

We are unable to accept returns or exchanges for coffee orders due to a change of mind, as coffee is a fresh and perishable product. 

We also encourage customers to carefully review product descriptions, grind selections, and order details prior to checkout, as well as the order confirmation email which is sent as soon as an order is placed, as we are unable to accept returns where an order has been placed incorrectly.

Payment gateway fees are non-refundable.

Reporting Issues & Contact Information

As a consumer, we kindly ask that any issues or concerns are reported to Inglewood Coffee Roasters as soon as reasonably possible, within 4 days of the delivery date, as confirmed by tracking information.

To assist us in investigating and resolving matters promptly, please contact us via:

hello@inglewoodcoffeeroasters.com.au or
(03) 9354 5559

Issues reported outside of this timeframe may be more difficult to investigate; however, all matters will be assessed on a case-by-case basis in accordance with Australian Consumer Law.