Refund policy

Returns Policy

Returns, Refunds and Exchanges

When you use Inglewood Coffee Roasters website, as part of your choice to purchase from our site, we collect the personal information that you provide to us including but not limited to your name, email address, and phone number. By completing a purchase on our site, you are willingly opting in to receiving our email and sms marketing.

Should your order be damaged or faulty at the time of delivery, please email hello@inglewoodcoffeeroasters.com.au as soon as reasonably possible, including clear photos of the damaged goods.

Upon receipt of your notification, we will open an investigation into the damaged items and determine an appropriate resolution. Where a replacement is required and the product is no longer available, we will attempt to provide a suitable alternative. If a suitable alternative is not available a refund will be issued.

Pre-ground coffee is supplied in a standard grind size designed to suit most brewing methods. As brewing equipment and personal preferences vary, we can’t guarantee it will be suitable for every setup.

By purchasing pre-ground coffee, customers acknowledge that the standard grind size may not be suitable for their specific equipment or brewing method.

As coffee is an individual preference, we recommend purchasing whole beans and grinding fresh using a home grinder to achieve the best extraction for your chosen brewing method.

Custom grind requests may be noted at checkout and we’ll do our best to accommodate them, however these requests cannot be guaranteed. We do not offer replacements or refunds for pre-ground coffee where a specific grind size was not requested prior to dispatch, except where required under Australian Consumer Law.

For merchandise items, including but not limited to caps, socks, jumpers, and tees, we do not offer refunds or exchanges, except in circumstances where a faulty item has been supplied.

Payment gateway fees are non-refundable.

We will provide a full refund for equipment only that has been unused and in its original packaging.

We are unable to accept returns or exchanges for coffee orders due to a change of mind, as coffee is a fresh and perishable product. 

We also encourage customers to carefully review product descriptions, grind selections, and order details prior to checkout, as well as the order confirmation email which is sent as soon as an order is placed,  as we are unable to accept returns where an order has been placed incorrectly.

Reporting Issues & Contact Information

As a consumer, we kindly ask that any issues or concerns are reported to Inglewood Coffee Roasters as soon as reasonably possible, within 4 days of the delivery date, as confirmed by tracking information.

To assist us in investigating and resolving matters promptly, please contact us via:

hello@inglewoodcoffeeroasters.com.au or
(03) 9354 5559

Issues reported outside of this timeframe may be more difficult to investigate; however, all matters will be assessed on a case-by-case basis in accordance with Australian Consumer Law.